Rajalotre Terms & Conditions – A Complete Guide for Malaysian Users

Welcome to Rajalotre. This Terms & Conditions document is a binding agreement between you (the Member) and Rajalotre (the Platform) governing your use of all services provided on the website rajalotre.click. By registering, logging in, making a deposit, or using any part of the Rajalotre platform, you agree to be fully bound by all terms set out in this document.

At Rajalotre, we believe transparency is the foundation of a healthy relationship between a platform and its players. That is why we have written these terms in plain language that any Malaysian can understand — not in deliberately convoluted legal jargon. That said, please take the time to read through carefully, as each section has real implications for your rights and responsibilities as a Rajalotre member.

In this Terms & Conditions document, the following terms carry the meanings stated below:

• "Rajalotre" or "Platform" refers to the website, mobile application, services, and all content provided through the rajalotre.click domain and associated domains.
• "Member" or "User" refers to any individual who has registered and holds an active account at Rajalotre.
• "Account" refers to the personal profile created by a Member to access Rajalotre's services, including wallet balance, transaction history, and preference settings.
• "Bonus" refers to any free credits, free spins, bonus funds, or other promotional offers granted by Rajalotre to a Member.
• "Wagering Requirement" (Wagering Requirement) refers to the number of times a Member must wager the bonus amount before winnings derived from that bonus can be withdrawn.
• "Withdrawable Winnings" refers to funds that have met all wagering requirements and are eligible to be withdrawn to the Member's bank account or e-wallet.

Rajalotre provides a platform for online casino gaming covering slots, Live Casino, table games, Sports Betting (including Liga Super Malaysia, EPL, BWF badminton, and more) as well as e-sports betting (MLBB, Valorant, CS2, and more). The scope of these services may change from time to time at Rajalotre's sole discretion.

To register and use Rajalotre, you must meet all of the following eligibility requirements without exception:

• Age 21 years and above at the time of registration. Rajalotre enforces strict age verification and reserves the right to request identity documents at any time.
• Is a Malaysian citizen or permanent resident with a valid Malaysian mobile number (prefix +60).
• Have full legal capacity to enter into a binding agreement under Malaysian law.
• Not currently prohibited by any Malaysian government authority or court from participating in gambling activities.
• Not to register on behalf of or in the name of another person.

During registration, you are required to provide accurate, complete and up-to-date information, including your full name, mobile number, date of birth, and bank account or e-wallet details for withdrawal purposes. Providing false information is a serious breach of these terms and may result in immediate account termination and forfeiture of all balances.

You are fully responsible for the security of your Rajalotre account. This includes keeping your password confidential, not sharing your login credentials with anyone, and notifying the Rajalotre support team immediately if you suspect unauthorised access to your account.

Rajalotre uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. We also offer two-factor authentication (2FA) via mobile OTP – we strongly encourage all members to enable this feature.

• Use a strong password – a combination of uppercase letters, lowercase letters, numbers, and symbols with a minimum length of eight characters.
• Do not save your login credentials on shared devices or public computers.
• Log out of your account after every session, especially when using a shared or public device.
• Never share your account credentials with anyone claiming to be Rajalotre staff via a third-party application — our team operates exclusively through official Rajalotre channels.

Rajalotre shall not be held liable for any losses arising from a member's failure to keep their account information secure.

Rajalotre accepts deposits via the following local Malaysian payment methods only. We do not accept cash payments or payment methods from overseas.

All deposits must be made from a bank account or e-wallet registered in the member's own name. Deposits from third-party accounts are not permitted and will be returned. Rajalotre reserves the right to request proof of payment method ownership at any time as a fraud prevention measure.

Rajalotre is committed to ensuring a fast, transparent, and hassle-free withdrawal process. Here are the withdrawal terms and policies you need to know:

Withdrawals may only be made to a bank account or e-wallet registered in the same member's name. Rajalotre does not permit withdrawals to third-party accounts under any circumstances. For withdrawal requests exceeding RM10,000, Rajalotre reserves the right to request additional identity verification (KYC) before processing the withdrawal.

Winnings derived from bonus funds are subject to the wagering requirements stated in the relevant promotion's terms. Such winnings may not be withdrawn until the wagering requirements have been fully met. You can check your wagering progress at any time within your account.

Rajalotre offers a range of bonuses and promotions to both new and existing members from time to time. All bonuses are subject to the specific terms stated in each offer, as well as the following general terms that apply to all Rajalotre promotions:

• Welcome Bonus: New members are eligible for a deposit match bonus of up to RM500. A wagering requirement of 20x the bonus amount applies before any winnings can be withdrawn. The bonus must be used within 30 days of activation.
• Cashback Bonus: Deposit bonus for existing members. Wagering requirement is 15x the bonus amount. Specific terms vary by promotion.
• Daily Rebate: Minimum rebates based on daily wagering totals are credited as cash with no additional wagering requirements. Rebate percentages vary by membership tier.
• Festive Promotions: Special offers tied to key Malaysian occasions such as Hari Raya Aidilfitri, National Day, and Malaysia Day. Specific terms are stated in each individual offer.

Each member is entitled to one welcome bonus only, for the lifetime of their account. Rajalotre reserves the right to void any bonus and related winnings if there is evidence of bonus abuse, including the use of multiple accounts, betting strategies designed to meet wagering requirements at minimal risk, or any conduct that Rajalotre considers an attempt to exploit the bonus system.

All games available at Rajalotre – including slots, Live Casino, blackjack, roulette, baccarat, and other table games – are operated in accordance with international industry standard rules. A few general principles apply to all games at Rajalotre:

• All game outcomes involving RNG are final and cannot be disputed. Rajalotre has no control over the result of any individual round.
• In the event of a technical disruption during an active game, Rajalotre will refer to server records to determine the valid game outcome. Results recorded on Rajalotre's servers are final.
• Any attempt to exploit technical vulnerabilities, use bots, automated scripts, or any other unauthorised method is strictly prohibited and may result in immediate account termination.
• Minimum and maximum bet limits for each game are displayed within the relevant game interface. Rajalotre reserves the right to adjust these limits at any time.

For Live Casino games, all decisions made by the dealer are final in accordance with the established game rules. In the event of a dispute, the video recording of the game session will serve as the definitive evidence by Rajalotre.

Rajalotre's sports betting section covers the Malaysia Super League, EPL, La Liga, UEFA Champions League, BWF World Tour badminton, Grand Slam tennis, NBA, UFC, and e-sports (MLBB, Valorant, CS2, DOTA 2). The following conditions apply specifically to sports betting at Rajalotre:

• Odds: All odds are displayed in decimal format. Odds are subject to change at any time before a match begins. Confirmed bets will not be affected by any odds changes after confirmation.
• Postponed Match: If a match is postponed before it begins, all pre-match bets will be voided and stakes refunded. If the match resumes within 12 hours, all bets remain valid.
• Live Betting: In-play betting is subject to market availability. Rajalotre reserves the right to suspend live markets at any time without prior notice for reasons of security or match integrity.
• Odds Error: In the event of an obvious error in odds publication (for example, odds that differ significantly from the actual market), Rajalotre reserves the right to void the affected bets and refund the wagered amount.
• Parlay/Accumulator: All selections in a parlay must win for the payout to be issued. The maximum payout for a single parlay slip is RM50,000.

For e-sports, markets are determined based on official results announced by the tournament organiser. Rajalotre is not responsible for any changes to tournament format or rules made by the organiser that may affect bet outcomes.

Rajalotre takes responsible gambling seriously as a genuine commitment to our Malaysian player community — not merely a regulatory checkbox. The following self-management tools are available and can be activated directly from your account settings:

• Daily Deposit Limit: Set the maximum amount you can deposit in a single day. This limit takes effect immediately once applied.
• Weekly Loss Limit: Deposits will be automatically blocked once your net losses within a week reach the limit you have set.
• Temporary Account Break: Freeze your account for anywhere between 24 hours and 30 days. During the cool-off period, you will not be able to log in, make deposits, or play.
• Permanent Self-Exclusion: For members who wish to stop playing entirely. The account will be permanently closed and cannot be reopened. Any remaining balance will be returned after verification.

Rajalotre reserves the right to impose additional limits or restrictions on a member's account if our system detects gambling patterns indicative of problem gambling, without requiring the member's prior consent. Such action is taken solely to protect the interests of the member concerned.

Rajalotre collects, processes, and stores members' personal data in accordance with the Personal Data Protection Act 2010 (PDPA 2010) of Malaysia and international data protection principles. The data we collect includes full name, mobile phone number, email address, date of birth, bank account or e-wallet details, and platform usage data.

Your personal data at Rajalotre is used for the following purposes only:

• Account management and identity verification.
• Processing of deposits and withdrawals.
• Compliance with anti-money laundering (AML) requirements and fraud prevention.
• Communications related to your account and Rajalotre services.
• Improving user experience through anonymised data analytics.

Rajalotre will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. You have the right to access, correct, or delete your personal data at any time by contacting our support team. For our full privacy policy, please read Rajalotre Privacy Policy.

Rajalotre reserves the right to suspend, restrict, or terminate any member's account without prior notice if there is reasonable cause to believe that the member has violated any term in this document. Violations that may result in account termination include, but are not limited to:

• Providing false or misleading personal information during registration or KYC verification.
• Owning or using more than one Rajalotre account.
• Use of bots, automated scripts, or any unauthorised assistance technology.
• Attempting to exploit software bugs or system vulnerabilities in Rajalotre.
• Involvement in money laundering or the financing of illegal activities.
• Abuse of the bonus system, including the use of multiple accounts or bonus bashing techniques.
• Abusive, threatening, or harassing behaviour directed at Rajalotre staff or other members.
• Registration by individuals whose accounts were previously terminated by Rajalotre.

When an account is terminated due to a terms violation, Rajalotre reserves the right to forfeit all balances, including deposited funds, bonuses, and pending winnings. Rajalotre's decision in such matters is final and binding.

Members who wish to voluntarily close their account may do so by contacting the support team Rajalotre. Any eligible remaining balance will be returned following a final review within 5 business days.

Rajalotre provides this platform on an "as-is" basis. While we make every effort to ensure the platform runs smoothly and without interruption, we cannot guarantee uninterrupted service availability at all times.

Rajalotre shall not be liable for any losses arising from:

• Service disruptions caused by system maintenance, third-party infrastructure failures, or circumstances beyond our control (force majeure).
• Game outcomes that are the result of a verified, naturally random RNG process.
• Losses arising from a member's own failure to keep their account credentials secure.
• Inaccurate information provided by a member during registration or the KYC process.
• Failure by third parties, including payment service providers, to process transactions.

Rajalotre's total maximum liability to any member under any circumstances shall not exceed the net deposit amount made by that member in the 30 days preceding the liability claim.

Rajalotre reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Material changes will be communicated to members via in-platform notifications or email at least 7 days before the amendments take effect.

It is each member's responsibility to review this Terms & Conditions page periodically to stay informed of the latest version. The "Updated" date at the top of this page indicates when these terms were last reviewed or amended.

Continued use of the Rajalotre platform after the effective date of any amendment constitutes full acceptance of the revised terms. If you do not agree with the changes made, you must stop using the Rajalotre platform and close your account before the amendment takes effect.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the Rajalotre platform in general, our support team is available 24 hours a day, 7 days a week.

• Email: support@rajalotre.click
• Live Chat: Available directly within the Rajalotre platform — click the chat icon at the bottom corner of your screen
• Target Response Time: Under 3 minutes for live chat, under 24 hours for email

For more serious complaints or disputes that cannot be resolved through regular support channels, you may submit a written complaint to the Rajalotre management office via email with the subject line "Formal Complaint". All formal complaints will be acknowledged within 24 hours and resolved within 14 business days.

These Terms & Conditions are governed by the laws of Malaysia. Any dispute that cannot be resolved amicably between a member and Rajalotre shall be referred to the jurisdiction of a competent court in Malaysia.